Report to: Technology Services Director
FLSA Status: Exempt
Salary Range: Salary Schedule II (Professional/Technical)
The Network Support Specialist I is responsible for assisting with on-site network support for K-12 schools using Windows Server, Linux/Unix, Windows 10 and Google Chrome OS. The position also assists in the installation, maintenance, and troubleshooting of file/print/application servers, proxy servers, firewalls, WEB servers, and network electronics. This position requires travel to school districts within the NWESD 189 service area which includes Snohomish, Skagit, Whatcom, Island and San Juan counties.
- Provides on-site network support for K-12 schools using Windows Server, Linux/Unix, Windows 10 and Google Chrome OS. The support functions also include the installation, maintenance, and configuration of network electronics which include switches, hubs, and routers.
- Installs, maintains, and troubleshoots email servers, file/print/application servers, proxy servers, firewalls, web servers, and database servers. Troubleshoots problems in local/wide area network environments. Responds to service requests in a timely manner.
- Assists with configuration of servers, firewalls, and Internet filters.
- Participates as a team member in planning for upgrades and services as well as in the development of goals, policies, and procedures for the future use of Network Systems.
- Attends and participates in technical conferences, and seminars to keep abreast of changes in technology.
- Configures Windows computers and Google Chrome devices for use on the Network.
- Responds to and resolves user questions regarding difficulties with network services or refers the questions to the appropriate individual(s).
- Prepares clear, informative, and timely written reports on activities as well as maintains detailed logs and documentation related to system changes.
- Travels too and provides support for districts and programs within our service area. This support will include all aspects of educational technology.
- Performs related duties as assigned. Related duties may not specifically be listed but are within the general occupational series and responsibility level typically associated with the employee’s classification of work.
Required knowledge, skills, and abilities:
- Knowledge of Windows and Linux Server operating systems, Windows 10, Google Chrome, Macintosh, network electronic components and communications cabling infrastructure to support the needs of ISSC cooperative members.
- Knowledge of various computer operating environments, including host-based interactive systems, personal computers, and network hardware/software.
- Knowledge of Internet/Intranet applications such as SMTP/POP3 mail systems, HTTP WEB servers, and other TCP/IP applications.
- Understanding of methods and techniques used in developing scripting and batch files related to configurations of network servers and user workstations.
- Ability to troubleshoot complex problems in the network environment in a timely and efficient manner.
- Ability to configure, install, maintain, and troubleshoot Windows Servers and Mac/PC Workstations.
- Ability to use various network testing equipment and hand tools.
- Ability to perform routine scripting tasks.
- Ability to effectively organize, prioritize and coordinate work requests.
- Ability to work well with others to accomplish system objectives and to operate within district policies and decision-making structures. Function as an effective team member of the Technology Services Department.
- Ability to keep abreast of changes in technology and to recommend and apply those changes in a timely manner.
- Ability to successfully demonstrate interpersonal skills and customer service.
- Ability to communicate effectively in both oral and written format. Prepare accurate, clear and concise reports, logs and related documentation of activities performed.
- Ability to establish and maintain effective working relationships with co-workers, school district staff, ISP, state agencies, vendors, and the general public.
High school graduate or equivalent, a minimum of a two-year technical degree in Computer Technology or related field, and two years of experience which demonstrates a working knowledge of the networking environment. An equivalent combination of education and experience may be substituted which provides the skills, knowledge and abilities to perform the essential functions of the position. Computer and network certifications such as CCNA, RHCE, MCSE, CNE, A+, Network+ etc. are desirable.
WSP/FBI criminal history background clearance required. Valid Washington State driver’s license and proof of liability insurance required.
Working Conditions/Physical Requirements:
Work is performed in an office environment, however, approximately 80% of this time is spent physically working at the various school district locations with approximately 20% of the time working at the NWESD main office. Routine travel is required to visit local school districts as well as occasional attendance at workshops and conferences. Sitting for extended periods of time working on at a computer terminal is common. Lifts and carries a maximum of 40 pounds. Adequate manual and finger dexterity, hearing, speech, and vision are necessary to perform the essential functions of this position.
Hazards: Those present in a normal office environment. Routine travel may pose potential hazards including driving in inclement weather conditions.
The statements contained herein reflect general details as necessary to describe the essential functions of this position, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload. Changes to the position description may be made at the discretion of the employer.
It is the policy of the Northwest Educational Service District No. 189 to not discriminate against any person with regard to race, color, religion, sex, age, national origin, marital status or physical or mental disability.