District services

Our helpdesk services provide schools with timely support without costly overhead. Besides being experts in our field, our focus is on customer service and relationship building. We infuse our helpdesk interactions with friendly and helpful communications

Our IT helpdesk services are available from 7:00 AM until 4:30 PM M-F via phone, email, or our helpdesk ticketing system.

We can help you with DNS settings and changes. It takes knowledge and planning to make certain your mail flows in and out while your website remains accessible.

We also can ensure systems and infrastructure are secure and efficient by assisting with management in the following areas: 

  • Install, configure, update and maintain servers 
  • Communication equipment (routers, switches, wireless, etc.) 
  • Remote monitoring and diagnosis 
  • Video conferencing support 

We work with staff and students to boost productivity by providing user training and mentoring in the following areas: 

  • Remote learning technology configuration and assistance 
  • Hardware (network and desktop) 
  • Equipment inventory and tracking 

Working alongside district leaders, we can provide consulting services and guidance for critical decisions relating to: 

  • Project management 
  • Purchasing equipment 
  • Developing policies and procedures 
  • Evaluating software 
  • Forming technology plans 

Technology changes rapidly. We can help to ensure staff and student success by implementing network safety, security, and backups. Let our team help your school successfully put into practice secure and safe learning by reducing risks and providing training on best practices in educational digital safety. 

  • Firewalls and security devices 
  • Ransomware risk reduction assessment and training 
  • Server backupsstorage, restores, and business continuity 
  • Accounts and security policies 
From start to finish, we can help your district set up stateoftheart phone systems that exceed expectations. 

We support

The NWESD’s Information Technology (IT) team can provide behindthe-scenes assistance to keep your district’s IT systems running smoothly. Our experienced team of technology professionals can seamlessly help to maintain your school system’s infrastructure including authentication, security, and backups without disrupting staff and student user experienceWe can assist with everything from helpdesk and networking support tadvanced network configurations, technology roadmap planning, and leadership mentoring. Connect with us, we can work with you to access and implement essential IT functions! 

Fees are assessed by the scope of the project and services can be customized and scaled to the needs of the school districtPlease contact the NWESD IT Director if you are interested in learning more about IT services. 

Technology Solutions for Your School

Providing technology support for NWESD districts since 1998