Computer Support Specialist

The NWESD aspires to be a racially and culturally inclusive staff that reflects the diversity of those we serve. We believe this strengthens our organization, stimulates creativity, promotes the exchange of ideas, and enriches staff engagement.

Summary:

The Computer Support Specialist is responsible for providing on-site and/or remote support for computer systems and peripherals in a K-12 environment. Supports troubleshooting and repair of operating systems, applications, and hardware. This position will require occasional travel to programs and school districts within the NWESD service area which includes Snohomish, Skagit, Whatcom, Island and San Juan counties. The primary workstation will be the NWESD district office in Anacortes.

Essential Functions:

Duties listed are intended to provide a summary of the major duties and responsibilities of this position. Employee(s) may not perform all duties listed and may be required to perform additional duties not listed, but within the general scope of the position.

• Provides on-site and remote computer support for K-12 schools using Windows and Chrome platforms.
• Demonstrates an awareness and technical aptitude for the instructional uses of computing systems.
• Performs basic troubleshooting and/or repair of computer, associated peripheral hardware, and basic network connectivity.
• Installs, maintains, and troubleshoots productivity, curriculum, and other software applications.
• Responds to service requests and resolves problems in a timely manner, escalating issues if necessary to appropriate team members.
• Develops procedures and documentation for use with the various systems and instructs system users.
• Prepares clear, informative, and timely written reports on activities as well as maintains detailed logs and documentation related to service requests and system changes.
• Participates as a team member fulfilling the overall technology services support mission and future planning for upgrades and services.
• Interacts with outside hardware and software vendors.
• Keeps informed of changes in technology and recommends and/or applies those changes in a timely manner.
• Configures Windows and Google Chrome computers for use on the network.

Required knowledge, skills, and abilities:

• Knowledge of Windows and Google Chrome operating systems.
• Knowledge of networks, internet applications, and basic operating concepts of various other computer operating environments including host-based interactive systems and Linux.
• Knowledge of installation, configuration, troubleshooting and operation concepts of common computer office productivity applications.
• Knowledge of methods and techniques used in developing scripting and batch files related to configuration of various computer applications.
• Ability to troubleshoot complex problems, interpret client needs, and clearly communicate with end users.
• Ability to configure, install, maintain, and troubleshoot various Windows and Chrome computers and associated peripherals.
• Ability to use various software and hand tools.
• Ability to perform routine operating system and applications scripting tasks.
• Ability to effectively organize, prioritize, and coordinate work requests.
• Ability to work well with others to accomplish system objectives and to operate within organizational policies and decision-making structures. Ability to function as an effective team member of the Technology Services Department.
• Interpersonal and customer service skills.
• Ability to communicate effectively in both oral and written format. Prepare accurate, clear and concise reports, logs and related documentation of activities performed.
• Ability to establish and maintain effective working relationships with co-workers, school district staff, vendors and the public.

Qualifications:

High school graduate or equivalent and three years’ experience in computer support which demonstrates knowledge of troubleshooting and repair in a computing environment. An equivalent combination of education and experience may be substituted which provides the skills, knowledge, and abilities to perform the essential functions of the position. A+, Microsoft, Google, or other computer certifications are desirable, although not required. WSP/FBI criminal history background clearance required. Valid Washington State driver’s license and proof of liability insurance required.

Working Conditions/Physical Requirements:

Work is performed in an office environment. Routine travel is required to visit local school districts as well as for workshops and conferences. Sitting for extended periods of time working on at a computer terminal is common. Lifts and carries a maximum of 40 pounds. Adequate manual and finger dexterity, hearing, speech, and vision are necessary to perform the essential functions of this position.

Hazards:  Those present in a normal office environment. Routine travel may pose potential hazards including driving in inclement weather conditions.

The statements contained herein reflect general details as necessary to describe the essential functions of this position, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload. Changes to the position description may be made at the discretion of the employer.

It is the policy of the Northwest Educational Service District No. 189 to not discriminate against any person with regard to race, color, religion, sex, age, national origin, marital status, physical or mental disability, or citizenship or immigration status.