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Software Support Analyst

Software Support Analyst

By |October 23rd, 2018|

Location

Northwest Regional Data Center (NWRDC)
2121 W. Casino Road
Everett, WA 98204

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Position Summary

The Software Support Analyst’s greatest asset is the ability to communicate with others and to develop and
maintain relationships to further enhance the customer experience. The Analyst provides consultation, support
and resolution of client problems in the use of the Skyward application software to ensure that client needs and
information requirements are met. They provide mid-level knowledge of the Skyward software applications to
interface with outside agencies and to identify requirements for application modifications. The Analyst develops
training curriculum and delivers training to end users and other staff.

 

Qualifications

This is a mid-level analyst position requiring related college training or computer-related customer application
support. Experience working in an educational environment is highly preferred.
Bachelor’s Degree in Education, Accounting, Business, Information Systems, Computer Science or other related
field or equivalent education and work experience which provides the skills, knowledge, and abilities to perform
the essential functions of the job.

The ideal candidate will have a working knowledge of:
Windows, Mac, or current operating systems
Microsoft Office Tools including Excel, Word, and Outlook
Relational databases
Skyward School Management Software

Employment Conditions and Benefits

Work is performed in an office environment, however, approximately 50 percent of this time may be spent
working at the various school district locations. Routine travel is required to visit local school districts as well as
for workshops and conferences. Sitting for extended periods of time working at a computer terminal is common.
Lifts and carries a maximum of 15 pounds. Adequate manual and finger dexterity, hearing, speech and vision are
necessary to perform the essential functions of this position.

Hazards: Those present in a normal office environment. Travel may pose potential hazards including driving in
inclement weather.

Salary Range

Schedule VI, Range 11a

How to Apply

Submit a complete application at nwesd.org/jobs. Applications for this position must include:

  • Letter of Interest
  • Resume
  • Valid Washington State driver’s license

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