Location
Northwest Regional Data Center
2121 W Casino Rd
Everett, WA 98204
Position Summary
The Skyward Software Support Analyst I provides services to our member districts utilizing the Skyward Student and Qmlativ Student application software. This support consists of daily telephone support, consultations, troubleshooting, workshops, and district training for Skyward School Management Software. Successful applicants will have the ability to communicate with others, develop and maintain relationships to further enhance the customer experience, and ensure that client needs and information requirements are met.
Qualifications
Experience working with Skyward School Management Software as a district user is highly preferred. Required: related college training, computer-related customer support experience, or equivalent education and work experience which provides the skills, knowledge, and abilities to perform the essential functions of the job.
The ideal candidate will have a working knowledge of:
• Skyward School Management Software
• Windows, Mac, or current operating systems
• Microsoft Office Tools including Excel, Word, and Outlook
• Relational databases
Valid Washington State driver’s license and proof of liability insurance required. WSP/FBI background clearance may be required.
Employment Conditions and Benefits
8 hours per day, Monday - Friday, 260 days per year
Working Conditions/Physical Requirements: Work is performed in an office environment, however, approximately 50 percent of this time may be spent working at the various school district locations. Routine travel is required to visit local school districts as well as for workshops and conferences. Sitting for extended periods of time working at a computer terminal is common. Lifts and carries a maximum of 15 pounds. Adequate manual and finger dexterity, hearing, speech and vision are necessary to perform the essential functions of this position.
Hazards: Those present in a normal office environment. Routine travel may pose potential hazards including driving in inclement weather.
Benefits Include: Medical Insurance; Dental and Vision insurance with 100% paid premiums for employee and eligible dependents; Annual Paid Leave - (20-25) Vacation days, (12) Sick days, (1) Floating Holiday, (13) observed Holidays, Bereavement Leave, Jury Duty Leave; Tuition Reimbursement; Long Term Disability; Basic Life Insurance; WA State Dept. of Retirement Systems Membership -Teachers' Retirement System (TRS) or Schools Employees' Retirement System (SERS); Deferred Compensation Program (DCP) offering 457 deferred savings plan; Flexible Spending Accounts for medical and dependent care; Voluntary Employees' Benefits Association (VEBA) participation; Employee Assistance Program; Professional Development opportunities.
Salary Range
$81,848.00 - $92,185.60How to Apply
Submit a complete application at nwesd.org/jobs. Applications for this position must include:
- Letter of Interest
- Resume
- Other documents may be included at your discretion.