Location
Northwest Regional Data Center
2121 W Casino Road
Everett, WA 98204
Position Summary
The NWESD aspires to be a racially and culturally inclusive staff that reflects the diversity of those we serve. We believe this strengthens our organization, stimulates creativity, promotes the exchange of ideas, and enriches staff engagement.
The Senior Software Support Analyst provides training and support for the Skyward software applications used by school district personnel. External client responsibilities include providing end user training, consultations, support, and resolution of client needs in the use of the Skyward software application. Internal team responsibilities include mentoring staff in the development of training materials and curriculum, training methodologies, and the use of high-quality training practices. The Senior Software Support Analyst will provide internal trainings to staff, serve as a support to the Software Support Analyst Manager, and serve in a Team Lead and/or Project Manager capacity as needed.
Qualifications
Required: This is a senior-level analyst position requiring related college training, computer-related customer application support. Three or more years of experience as an NWRDC Software Support Analyst II is required. Five or more years of experience using and training others on the use of Skyward SMS and Qmlativ is required. Bachelor’s Degree in Education, Accounting, Business, Information Systems, Computer Science or other related field, or equivalent education and work experience which provides the necessary skills, knowledge, and abilities to perform the essential functions of the job. WSP/FBI criminal history background clearance required.
Employment Conditions and Benefits
This position is open to internal candidates only. This is a temporary leave replacement from approximately January 4, 2027-May 11, 2027. Upon completion of the assignment, the candidate will be eligible to return to their position as a Software Support Analyst II. 8 hours per day, Monday-Friday.
Work is performed in an office environment, however, approximately 50 percent of this time may be spent working at the various school district locations. Routine travel is required to visit local school districts as well as for workshops and conferences. Sitting for extended periods of time working at a computer terminal is common. Lifts and carries a maximum of 15 pounds. Adequate manual and finger dexterity, hearing, speech and vision are necessary to perform the essential functions of this position. This position is telecommute-eligible per Policy 5225.
Hazards: Those present in a normal office environment. Routine travel may pose potential hazards including traveling in inclement weather.
Benefits: Medical Insurance; Dental and Vision insurance with 100% paid premiums for employee and eligible dependents; Annual Paid Leave - (20-25) Vacation days, (12) Sick days, (1) Floating Holiday, (13) observed Holidays, Bereavement Leave, Jury Duty Leave; Tuition Reimbursement; Long Term Disability; Basic Life Insurance; WA State Dept. of Retirement Systems Membership -Teachers' Retirement System (TRS) or Schools Employees' Retirement System (SERS); Deferred Compensation Program (DCP) offering 457 deferred savings plan; Flexible Spending Accounts for medical and dependent care; Voluntary Employees' Benefits Association (VEBA) participation; Employee Assistance Program; Professional Development opportunities.
Salary Range
$56.66 - $63.81 / HourHow to Apply
Submit a complete application at nwesd.org/jobs. Applications for this position must include:
- Letter of Interest
- Resume
- Copies of Transcripts (Official or Unofficial)
- Other documents may be included at your discretion