Network Support Services

Voice and data networks are growing and in need of qualified, trained support personnel; the Technology Services network support services provides this resource without the burden of payroll and supervisory responsibilities.Technology Student
Members receive the combined knowledge of the entire Technology Services staff through a fee for service system.  A few benefits include:

  • Router maintenance, configuration, documentation, and support available.
  • Hardware maintenance options available upon special request.
  • Comprehensive network documentation and capacity planning assistance.
  • Remote network support, monitoring, and diagnostic assistance via the network.


Network Support Services Fees

The rates for the NWESD Network Support Services are based on a formula which represents the true costs to provide the service.  This includes:

  • Average base salary of the network support specialists
  • An indirect rate of 9% for NWESD operations
  • A budget to cover average travel expenses throughout our five-county service area which is adjusted to represent required travel to meet the needs of past year’s member district service levels.*
  • A budget to cover supervision of support staff

Typically, we require a commitment to participate for an entire school year.  This facilitates planning for staffing and serves to reduce cost that might otherwise be incurred when staffing is required on short notice.

*additional travel expensed may be negotiated in advance for particularly remote locations

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