Receptionist

The NWESD aspires to be a racially and culturally inclusive staff that reflects the diversity of those we serve. We believe this strengthens our organization, stimulates creativity, promotes the exchange of ideas, and enriches staff engagement.

Summary:

Performs a range of basic office support activities such as screening and directing incoming calls, greeting and directing visitors, providing general directions/information, processing incoming and outgoing mail, and providing routine clerical, data entry, and/or general support to other staff members as requested.

Essential Functions:

• Answers incoming calls from a multi-line telephone system; directs calls through an automated voice mail system; takes messages when appropriate; provides general information.
• Opens the building for normal business hours and closes the building ensuring that the doors are properly secured following established procedures.
• Greets and directs visitors; answers routine inquiries; provides general information and assistance; directs service contractors, vendors, and deliveries to appropriate staff.
• Sorts, screens, and distributes incoming mail; collects, weighs, and affixes postage to outgoing mail; maintains appropriate records for postage; delivers mail to US Post Office daily; ensures the security and confidentiality of all incoming and outgoing mail.
• Maintains cleanliness of lobby and surrounding areas.
• Manages digital signage within facility; helps direct NWESD guests to appropriate meeting rooms.
• Performs a variety of routine assignments as appropriate; handles special projects, as well as overflow work from departments; routes incoming general email messages; establishes, maintains, processes, and/or updates files, records, and/or other documents.
• Performs related duties as assigned. Related duties may not specifically be listed but are within the general occupational series and responsibility level typically associated with the employee’s classification of work.

Required knowledge, skills, and abilities:

• Knowledge of general office procedures and practices.
• Knowledge of customer service standards and procedures.
• Knowledge of Microsoft Office (Word, Excel, and Outlook).
• Proper grammar, spelling, proofreading, and punctuation skills.
• Ability to operate standard office equipment such as a multi-line phone system, copier, fax, and computer.
• Ability to use tact and judgement in dealing with a variety of individuals and situations.
• Ability to perform duties with accuracy and attention to detail.
• Ability to work independently and efficiently to effectively balance work load demands.
• Ability to establish and maintain effective working relationships with co-workers, school district personnel, class participants, vendors, and other NWESD visitors.
• Strong interpersonal skills, flexibility, and customer service orientation.

The statements contained herein reflect general details as necessary to describe the essential functions of this position, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload. Changes to the position description may be made at the discretion of the employer.

It is the policy of the Northwest Educational Service District No. 189 to not discriminate against any person with regard to race, color, religion, sex, age, national origin, marital status, physical or mental disability, or citizenship or immigration status.