Report to: Technology Services Director
FLSA Status: Exempt
Salary Range: Salary Schedule III (Professional/Technical/Cert)
This position fulfills the role of the RITU (Regional Institutional Technical Unit) for the NWESD region. This position is the main contact for thirty-five school districts in the region to the K-20 Network, providing project management, equipment support, vendor interaction, data collection and reporting for institutional connections to the K-20, educational data and video network. The position requires a willingness to travel within the NWESD region to provide support to school districts and other K-20 connected institutions. This requires application of knowledge of Cisco routers, switches and other network electronics as well as knowledge and experience of network problem isolation and resolution, WAN (Wide Area Network) technologies, and project management.
- Applies knowledge of TCP/IP, routed networks to troubleshooting network problems and escalate to the K-20 NOC (Network Operations Center) if necessary.
- Provides project management to interface between school district personnel, K-20 program office, UW Engineering/NOC and tail circuit vendors.
- Acts as the primary point of contact for 35 K-12 school districts and other video connected institutions within the NWESD service region for data and/or video network problem isolation, escalation and resolution.
- Listens to client concerns, identifies and resolves client technical networking problems in a calm and methodical manner.
- Demonstrates experience/knowledge of internet/intranet applications including SMTP/POP3/IMAP and MS Exchange mail systems, DNS, HTTP servers, SNMP, ssh/telnet, and other TCP/IP applications.
- Configures, maintains, and troubleshoots routers, firewalls, and internet filters.
- Monitors K-20 network utilization and assists in projections for future needs.
- Participates in an advisory capacity in planning for upgrades and services as well as in the development of goals, policies, and procedures for the future use of the data network systems with K-12 peers through regular meetings with the statewide TWG (Technical Working Group).
- Coordinates with KOCO (K-20 Operations Cooperative) to resolve network transport problems and add additional transport bandwidth.
- Prepares clear, informative, and timely written reports on activities as well as maintains detailed logs and documentation related to system changes, and K-20 equipment service level agreements.
- Oversees inventory of K-20 data and/or interactive video equipment in region.
- Manages interactions with K-20 vendors to ensure that equipment vendors are appropriately connected to problem resolution and troubleshooting processes in order to increase efficiency.
- Attends and participates in technical conferences, seminars and outside user groups to keep abreast of changes in technology.
- When requested, this position also provides additional technology and project management support to districts within NWESD region above and beyond K-20 requirements on a fee for services basis.
- Performs related duties as assigned. Related duties may not specifically be listed but are within the general occupational series and responsibility level typically associated with the employee’s classification of work.
Required knowledge, skills, and abilities:
- Knowledge of the instructional uses of technical data and interactive video communications infrastructure(s).
- Knowledge of Network operating systems, UNIX, Windows, Macintosh, network electronic components and communications cabling infrastructure to support the needs of Information Systems Support Center cooperative members.
- Knowledge of IP addressing theory and practice
- Knowledge and skill in project management with the ability to effectively organize, prioritize, and coordinate work requests.
- Knowledge of interactive video and TCP/IP protocols including SMTP/POP3, HTTP, DNS, DHCP, and common Internet/intranet applications.
- Knowledge of various computer operating environments, including host-based interactive video systems, client/server environments, personal computers, network hardware/software.
- Knowledge of WAN environments and digital circuits.
- Knowledge of methods and techniques used in developing scripting and batch files related to configurations of network servers and user workstations.
- Knowledge of Cisco router configuration in a TCP/IP environment.
- Skill in troubleshooting complex problems in the network environment in a timely and efficient manner.
- Familiarity with the use of various network testing equipment, software and hand tools.
- Ability to work well with others to accomplish system objectives and to operate within district policies and decision-making structures.
- Ability to keep abreast of changes in interactive video and data technologies in order to recommend and apply those changes in a timely manner.
- Ability to successfully demonstrate human relation skills and customer service using tact and diplomacy.
- Ability to accurately analyze and resolve problems under pressure
- Ability to communicate effectively in both oral and written format. Prepare accurate, clear and concise reports, logs and related documentation of activities performed.
- Ability to establish and maintain effective working relationships with co-workers, school district staff, KOCO, WSIPC, NWRDC, OSPI and vendors.
Bachelors of Science degree in a scientific discipline and three years of TCP/IP computer networking experience OR a two year technical degree in Computer Technology or related field, and five years of TCP/IP networking experience OR a high school diploma and eight years of TCP/IP networking experience OR an equivalent combination of education and experience which provides the skills, knowledge and abilities to perform the essential functions of the position. Valid Washington State driver’s license required. Computer and network certification such as MCSE, CNE, Cisco CCIE, A+, etc are desirable though not required. WSP/FBI criminal history background clearance required.
Working Conditions/Physical Requirements:
Work is performed in an office environment, however, approximately 10% of this time may be spent physically working at the various school district locations with approximately 90% of the time working at the Northwest ESD main office. Routine travel is required to visit local school districts as well as for workshops and conferences. Sitting for extended periods of time working on at a computer terminal is common. Lifts and carries a maximum of 40 pounds. Adequate manual and finger dexterity, hearing, speech and vision are necessary to perform the essential functions of this position.
Hazards: Those present in a normal office environment. Routine travel may pose potential hazards including driving in inclement weather conditions.
The statements contained herein reflect general details as necessary to describe the essential functions of this position, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload. Changes to the position description may be made at the discretion of the employer.
It is the policy of the Northwest Educational Service District No. 189 to not discriminate against any person with regard to race, color, religion, sex, age, national origin, marital status or physical or mental disability.