Report to: NWRDC Director
FLSA Status: Exempt
Salary Range: Salary Schedule VI (NWRDC)
SUMMARY: Provides Active Directory WESPaC account management for member districts. Provides outside network analysis and troubleshooting support for all NWRDC end users, including PacketShaper analysis and Citrix support. Provides technical support for the NWRDC Student, Fiscal and Operations teams. Provides Print Server management for the NWRDC Operations printers. Responsible for District Conversion technical readiness.
- Provides desktop support, including installation and/or repair of new and existing computers at the Northwest Regional Data Center.
- Administers e-mail and file servers for NWRDC.NET.
- Provides NWRDC with network analysis, security, firewalls and router administration.
- Participates in ASP related activities.
- Works directly with NWESD 189 technical staff in Anacortes.
- Listens to client concerns, identifies and resolves client technical networking problems.
- Demonstrates experience and knowledge of Internet/Intranet applications including SMTP mail systems, HTTP WEB servers, SNMP management systems and other TCP/IP applications.
- Configures, maintains and troubleshoots DNS servers, DHCP servers and SMTP e-mail systems.
- Coordinates with local and inter-exchange carriers to resolve network transport problems and add additional transport bandwidth.
- Serves as mentor and resource to NWRDC staff.
- Demonstrates ability to use various network test equipment, software and hand tools.
- Resolves user questions regarding difficulties with network services.
Supervisory: This position does not have direct supervisory responsibilities; however, this position is called upon to serve in a “lead worker” role.
Bachelors of Science degree in scientific discipline and a minimum of five years of TCP/IP computer networking experience OR a two year technical degree in Computer Technology or related field. Typically has 5 to 7 years of high-tech industry experience in product engineering, development and support functions. Experience with managing multiple technological and business environments. Experience as a network administrator performing all repair, installation, upgrades and network configuration. Vendor related experience with the recommendation and purchase of computer equipment. Help desk experience and support.
Requires knowledge of:
- Network operating systems, UNIX and Macintosh, network electronics components and communication enabling infrastructure to support the needs of the NWRDC.
- IP addressing theory and practice
- Various computer operating environments, including host-based interactive systems, client/server environment, personal computers and network hardware/software.
- Methods and techniques used in developing scripting and batch files related to configurations of network servers and user workstations.
Requires the ability to:
- Works independently or as part of a team and reporting to the director.
- Mentors Operations staff and ERP analysts.
- Works on multiple, complex issues/projects as a technical leader and subject matter expert.
- Keep abreast of changes in technology and to recommend and apply those changes.
- Communicate effectively in both oral and written format. Prepare accurate, clear and concise repots, logs and related documentation of activities performed.
- Good interpersonal skills including teamwork, respect, courtesy, tact and discretion.
- Flexible and organized with the ability to multi-task and prioritize to complete projects and tasks on schedule.
- High commitment to product quality, user requirements and customer satisfaction.
Licenses and/or Certifications:
Valid Washington State driver’s license
Computer and network certifications: minimum current MCSE
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
Work is performed in an office environment, however, approximately 50 percent of this time may be spent working at the various school district locations. Routine travel is required to visit local school districts as well as for workshops and conferences. Sitting for extended periods of time working at a computer terminal is common. Lifts and carries a maximum of 25 pounds. Adequate manual and finger dexterity, hearing, speech and vision are necessary to perform the essential functions of this position.
Hazards: Those present in a normal office environment. Routine travel may pose potential hazards including driving in inclement weather.
The statements contained herein reflect general details as necessary to describe the essential functions of this position, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload. Changes to the position description may be made at the discretion of the employer.
It is the policy of the Northwest Educational Service District No. 189 to not discriminate against any person with regard to race, color, religion, sex, age, national origin, marital status or physical or mental disability.